Solutions in this category offer a framework for organizations to manage and track cases or projects from initiation to completion, utilizing code that is freely available and modifiable. These systems often involve managing client information, tracking progress, scheduling tasks, and generating reports. An example could be a non-profit organization using such a system to manage client intakes, track service delivery, and report outcomes to funders.
The adoption of these systems can result in cost savings through the elimination of licensing fees, increased customization options to align with specific organizational needs, and enhanced data security through community-driven development and scrutiny. Historically, organizations often relied on proprietary software, limiting flexibility and increasing expenditure. This approach offers an alternative, fostering innovation and collaboration.